What are chatbots or AI chatbots used for?

At its most basic, a chatbot is a programmed system that simulates and processes human interaction (either written or spoken), allowing you to communicate with digital devices as if they were speaking with a real person. Chatbots can range from simple programs that respond to a single-line query to sophisticated digital assistants that learn and adapt to provide greater levels of customization as they receive and process data.

Whether you realize it or not, you've undoubtedly engaged with a chatbot. For example, you may be researching a product on your computer when a window on your screen asks whether you require assistance. Maybe you're on your way to a concert and use your smartphone to seek a ride through chat. 

Alternatively, you may have used voice commands to purchase a coffee from your local café and received a response informing you when your order would be ready and how much it would cost. These are various instances in which you might come across a chatbot.

Read along as we talk more about the different ways that you can use chatbots and AI chatbots!

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Applications of AI Chatbots

Chatbots are widely used to improve the IT service management experience, focusing on self-service and automating operations provided to internal employees. Regular activities such as password changes, system status, outage notifications, and knowledge management can be easily automated and made available 24/7 with an intelligent chatbot, widening access to regularly used voice and text-based conversational interfaces.

Here are a few more ways that you can use AI chatbots to your advantage:

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Lead Generation

These chatbots use a conversational approach to gather information about website visitors, assist customers with the buying process, or qualify prospects. They assist users in navigating various options and enable businesses to communicate with prospects proactively, ensuring that they do not abandon your website. Also, lead-generation chatbots are useful for establishing relationships with site visitors and engaging them 24/7.

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Bill Payments

Chatbots also enable utility companies to provide on-demand customer care without relying primarily on teams of customer service agents. These programs have a huge impact on bill payments; the customer can provide their service ID, and the bot will get their most current invoice. 

Customers can pay their utility bills immediately on the app using transactional systems, eliminating the need to visit the utility company's office. This ensures continuous service and prompt payment.

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Customer Support

Chatbots are reshaping the e-commerce business and allowing merchants to create more personalized purchase experiences. They streamline a broad matrix of intricate connections and drive the organization forward as part of a larger transition to automate activities and implement customer-care technologies. Chatbots are used by e-commerce apps to maintain consumer experiences online and decrease the necessity for one-on-one interactions. 

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Summing Up

Developing a chatbot is comparable to developing a mobile application in that it involves the use of a messaging platform or service for distribution. Furthermore, with so many solutions available for constructing a chatbot such as CronbotAI, you don't need to be an expert or even a developer to create one. 

With CronbotAI, you can have your chatbot running in just 2 minutes – yes, that’s all it takes to satisfy customers. It also helps you be available to your customers 24/7 and provides accurate responses. Why are you still waiting? Invest in CronbotAI, a customizable chatbot that adapts to the specific demands of your business. For instance, based on the size of your company, you can use one chatbot or several.